Tourism

Specialized business solutions for: Tour operators and tour agencies Hotels and restaurants Amusement parks Firms organizing events, business meetings, etc.

Tourism industry is the most dynamic and the fastest growing industry in the world, constantly evolving, offering alternative forms of leisure, recreation and attractions. The competition in tourism sector is extremely high, considering destinations and individual tourist units. Companies in the sector need to be really flexible and precise in their work in order to attract clients and realize profit at relatively low margins. For all the organizations it is highly important to plan their resources correctly so that they could optimize expenses in different directions. Last but not least, they need to know their customers, their interests and preferences in order to adequately meet their needs and requirements.

Tourism is a complex industry, embedding various activities related to different spare time activities. It needs effective management with a full synchronization with customer needs. Using the right software instrument, specially designed for the processes in companies from the touristic sector, undoubtedly would optimize their overall activities, reduce costs and significantly increase the level of customer satisfaction. Other advantages of the integrated systems for managing of the tourist business are as follow:

• Centralized database and fast and secure access to it for all authorized employees
• Maintaining complete client information – names, contacts, services, etc.
• Maintaining information for unsatisfied customer demand and increasing portfolio of products and services offered by companies
• Full and fast analysis of customers’ needs
• Effective management of offers and contracts with hotels to negotiate optimal conditions
• Strict and effective management of vouchers for booked reservations and invoices
• Simplified accounting for all documents related to sales of tourist services
• Better planning of available resources and the allocation of costs for excursions, various events, conferences, etc.
• Facilitated preparation of specific reports and analysis

Intelligent Systems Bulgaria offers overall software decisions for managing the business of the touristic companies. Our employees are specialists with good experience in implementing projects in such organizations. For further information, please contact us.