Microsoft Dynamics^TM CRM is a full customer relationship management (CRM) suite with marketing, sales, and service capabilities that are fast, familiar and flexible, helping businesses of all sizes to find, win, and grow profitable customer relationships.

Automatically synchronize e-mail messages, tasks and contact details through seamless integration between Microsoft Office Outlook and Microsoft Dynamics^TM CRM. Quickly create and send communications from anywhere using Microsoft Office Word mail merge and mail merge templates.

MARKETING: Generate demand

Provide marketing professionals with robust data cleansing and segmentation tools, campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand and better track key performance indicators so you can better understand customers and target your resources to the areas of highest return.

SALES: Close deals fast

Enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycle, higher close rates, and improved customer retention, Microsoft Dynamics^TM CRM gives sales professionals fast access to customer data and history.

CUSTOMER SERVICE: Increase customer satisfaction

Deliver customer information, case management, service history, and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that shortens customer service time, enhances customer loyalty and profitability.

Microsoft Dynamics CRM:

Fits your people

With a familiar user interface, wizard-based tools, and close integration with Microsoft Office system productivity applications, Microsoft Dynamics^TM CRM helps you achieve the best fit for your people.

• Get started quickly in a familiar Microsoft Office Outlook environment
• Empower users to work with familiar tools, such as Microsoft Office Word and Microsoft Office Excel
• Provide role-tailored access to information and data both online and offline

Fits your business

Microsoft Dynamics^TM CRM provides choice and flexibility in how you implement and customize your CRM application so you can achieve the best fit for your business.

• Automate business processes to unify line-of-business systems with flexible, easy-to-use tools built on the Microsoft Windows Workflow Foundation platform
• Design your solution utilizing easy to use point and click customization to quickly modify and extend CRM